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Northeastern retail chain Wegmans won the top spot
in a ranking of customer experience across several
Rochester, New York-based Wegmans was chosen
first out of 318 companies in 20 industries in Waban,
Massachusetts-based Temkin Group's eighth annual
Temkin Experience Ratings, which measures
customer experience among large companies.
Three other retailers - H-E-B, Publix and Safeway -
tied with two other companies for second place. The
top 11 spots featured five supermarkets, three banks,
two retailers and one fast food restaurant.
The ratings assess companies using three criteria:
success (can customers do what they want to do?);
effort (how easy is it to work with the company?);
and emotion (how do consumers feel about their
The 20 industries measured include Computers &
Tablets, Insurance, Investments, Credit Cards, Health
Plans, TV/Internet Service, Streaming Media, Wireless,
Airlines, Hotels & Rooms, Retailers, Fast Food, Rental
Cars & Transport, Supermarkets, Parcel Delivery, TV &
Appliances, Auto Dealers, Software Firms and Utilities.
Price Chopper, as part of its partnership with the Kansas City Royals,
debuted its Market Place location in the
Outfield Experience section of Kauffman
Stadium when the season began.
The location was established in 2017 as a concession
stand that offered healthy food and beverage options.
It has been completely renovated and the menu has
been expanded, with customizable salads and wraps,
grilled chicken sandwiches, veggie burgers and hot
dogs, and a variety of healthy snacks.
The Market Place has been
designed as an open space
with a hot item menu, snack
wall and DraftServ selfservice beer draft system.
"This is the
step in our
JOSH HIX, CO-FOUNDER
"We know Royals fans love trying new foods when
they come to the ballpark," says Michael Bucek, the
Royals' vice-president of marketing and business
development. "The Market Place will now offer plenty
of great healthy food and beverage options alongside
our traditional and unique ballpark foods."
AND CEO OF PLATED, ON
COS. PLANS TO EXTEND
ITS PLATED MEAL
KIT PROGRAM TO
HUNDREDS OF STORES
Wegmans soared in customer experience rankings.
Fans will make their purchases on a Mashgin 3D selfcheckout kiosk that uses cameras to scan the items.
BY THE END OF 2018.
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